4 Tips for Working with Client Success & Fulfillment!

Posted on: October 18th, 2019 by april
Client Success & Fulfillment team at the Phillies Game
The Client Success & Fulfillment team at Phillies Game in 2018!

At Cornerstone Dental Labs, we pride ourselves on going above and beyond for our customers. For the past thirty years at our full-service dental lab, we have been committed to creating only the highest quality restorations for our customers. We know how complex a case can get and that each customer will need an individualized level of support. Not sure how to correctly ship your package to our lab or have a quick question regarding a rush case? We got you covered! 

As a result, our dental lab decided that we should put together four helpful tips for making the most out of your relationship with our Client Success and Fulfillment Squad. They are directly responsible for making sure your case is treated with the utmost care when it arrives at our lab. From shipping to receiving, invoicing, and proactively making sure that all your questions are answered timely. Now lets drive-in! 

FIRST IMPRESSIONS ARE IMPORTANT – When you submit a case, make sure to provide our technicians with a detailed impression. Whether digitally or made with alginate, the impression that you provide us from your patient is the foundation from which we complete our work. Having a detailed impression can reduce the risk of a remake. An accurate impression helps us support a convenient timeline for your patient and enables us to assist you in delivering an exceptional patient experience.

Also, make sure to keep your impressions using alginate moist with a wet paper towel, this will prevent it from hardening and potentially breaking during the shipping process.

TURNAROUND TIME – Our turnaround time is ten days, depending on the materials that we are using to create your order, but we can accommodate rush cases on tighter timelines as needed. When it comes to turnaround time, especially a rush case, this is an excellent opportunity to be proactive in calling our lab to confirm your ideal timeline. It enables us to create our production schedule around your timetable.

COMMUNICATION IS KEY – We have phone and email support! No question is too complicated for us to handle. Monday through Friday, we can offer phone support from 9:00 am to 5:00 pm. Also, we have email support until 6:30 pm Monday through Friday, as well. Is there something special that we should know about your case? Have a question or concern? Need to speak with the technician that is working on your case?

We understand how frustrating it can be to wait to get an answer. At Cornerstone Dental Labs, we pride ourselves on giving quick and accessible support to all our customers, helping them stay informed throughout the fulfillment of their order.

PROPER PACKING – When you ship a case to us, here are some simple tips to follow that help us and our dental technicians fulfill your order without any delays:

  • A Clearly Written Script
  • The Patient’s Full Name
  • Tooth Shade
  • Materials
  • Wrap it in Bubble Wrap to Prevent Breakage

We hope you found this article helpful! Now that you understand a little more about our Client Success and Fulfillment Squad, we’d love to know your thoughts on the most important aspect of working with your chosen dental lab. Make sure to leave us a comment below!

Tags: , ,